Update problem via OTA

strana · August 9, 2022, 6:56am

please can you help me with update to latest version of FydeOS?

I use raspberry Pi 4 and I have valid subscription, but I still have a problem with updating the system.

When I use offered update OTA, I still have FydeOS v13.0-SP1 (Raspberry Pi 400 release version) Platform 13982.75.13.14 (32bitový), despite newer version is available.

I have already tried second method - I downloaded 14.2 version and I installed to another SD card via BelenaEtcher.

Everything was ok until I found that my active subscription didn’t load even though I logged in with the same userID (is it possible that the subscription is also linked to the device / SD card?)

Thank you for your support

Petr

Carrie_Gu · August 9, 2022, 9:57am

We use harddrive fingerprints (SD cards in this case) to generate device IDs as licensing identification.

Please create a ticket with your proof of purchase and the new device ID that you wish to migrate your subscription to, and we will migrate it for you.

strana · August 9, 2022, 11:39am

Yes, this is one of option how to update system.
But why automatic upgrade (OTA) doesn’t work in my case?

Carrie_Gu · August 9, 2022, 11:43am

I can’t make a judgment right now. If you reencounter this issue, please create a ticket, and a support guy will assist you remotely to resolve the issue.