Microsoft Surface GO no audio & Black HDMI when using Hub

Support & help
1

:pushpin:Question Description

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Please describe the problem you’ve encountered in detail:

  • Description: When I plug in Microsoft Hub for Surface, both internal and external USB speaker can’t playback audio. Also hub’s DP display port is not working properly, I only see black screen on my external monitor. It DOES detect signal but only can display black screen. (both HDMI 1.4 and 2.0 not working)

:computer:System & Device Information

  • Hardware & System Configuration:Microsoft Surface Go Gen1

    • Processor:unknown
    • Graphics Card(Please specify if there’s a discrete graphics card): unknown
    • RAM:4GB
    • FydeOS Version:V18.1

  • Relevant System Logs:

    • Open the Chromium browser and enter /var/log/messages to retrieve logs.
    • Log Details:

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2

It is likely an issue with the USB hub, if everything works while the hub is unplugged. The USB hub may not support ChromeOS itself.