Cancel subscription without device

Support & help
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1

Hello,

I recently sold my device (Surface) where I had an active FydeOS subscription. I only used my Gmail, not a FydeOS account on it. I now want to know how to cancel the subscription without having the (a) device where FydeOS was installed. How do I do that?

Regards

2

You can’t cancel the subscription. You can only transfer it to another device.

3

" If you did not log into your FydeOS account when purchasing the subscription or if you encounter other issues, you can visit the FydeOS Community and send a message to the support team for help.

When sending a message, please make sure to include the following details:

  1. Screenshot of the payment receipt
  2. Device ID of the new device"

Is what the FydeOS website is telling me. But where to contact support directly?

4

Message to support.