Paid subscription not provided

Support & help
1

:pushpin:Question Description

Have you searched the community for related issues?

  • [x] No similar issues found.

Please describe the problem you’ve encountered in detail:

:computer:System & Device Information

  • Hardware & System Configuration: MBP 13" Late 2011

    • Processor:
    • Graphics Card(Please specify if there’s a discrete graphics card):
    • RAM:
    • FydeOS Version: 18.1

  • Relevant System Logs:

    • Open the Chromium browser and enter /var/log/messages to retrieve logs.
    • Log Details:
2

here

Screenshot_20241123_092720
Screenshot_20241123_0927201176Ă—1033 156 KB

3

Hi
Unfortunately “Activate Patron” not worked for me
Should I request refund from paypal and then try to buy again?

4

We have no record of subscription purchases tied to this email address. Please private message me your purchase credentials. I noticed that your device is an MBP 13’ Late 2011. We don’t offer a subscription for that device. What device do you subscribe to FydeOS for? I guess you have paid for an OTA update, which is not a subscription.

5

Right I paid for OTA update but Settings > About FydeOS still shows
FydeOS for PC (hd), v18.1, Unlicensed version

6

Did you check for an update? You may send feedback in the system if the update does not start.

7

It shows:
Couldn’t update your FydeOS device. Please try again later.

BTW how can I send feedback?

8
9

Thank you I’ll try

10

You may check for updates now. It should be fixed.