Reinstalled FydeOS, licence won't restore

Support & help
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:pushpin:Question Description

Have you searched the community for related issues?

  • [ ] No similar issues found.

Please describe the problem you’ve encountered in detail:

  • Description:
    I was playing around with my tablet and ended up reinstalling fydeOS. It however seems fydeOS won’t reactivate on my advice.

Device ID 75BB6A6EE59C1CBD844C2AB5872BA08DF67010B5
It was purchased under the same email linked to my account and I’m willing to send a screenshot of the receipt via email. I however do want to avoid sharing my email publicly.

The purchase was made on the 26th of November 2024 via paypal.

:computer:System & Device Information

  • Hardware & System Configuration:

    • Device model: Microsoft Surface Pro 3
    • Processor: i5
    • Graphics Card(Please specify if there’s a discrete graphics card):
    • RAM: 8gb
    • FydeOS Version: 18.1

  • Relevant System Logs:

    • Open the Chromium browser and enter /var/log/messages to retrieve logs.
    • Log Details:

Note: If you’ve lost your FydeOS subscription, please refer to this FAQ for assistance.

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@nibiru1

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Your subscription has been transferred to the device with Device ID 75BB6A6EE59C1CBD844C2AB5872BA08DF67010B5. Please check if everything works fine now.