MS Surface Go 3 - Fydeos keeps restarting my device

:pushpin:Question Description

Have you searched the community for related issues?

  • No similar issues found.

Please describe the problem you’ve encountered in detail:

  • Description: While watching a video in netfilx or youtube, my surface go 3 screen would just go black then a notification will show up saying that fydeos restarted the device.

:computer:System & Device Information

  • Hardware & System Configuration:

    • Processor:Intel(R) Pentium(R) CPU GOLD 6500Y @ 1.10GHz
    • Graphics Card Intel UHD Graphics 615
    • RAM: 8GB
    • FydeOS Version: 17.1 dedicated surface go version
  • Relevant System Logs:

    • Open the Chromium browser and enter /var/log/messages to retrieve logs.
    • Log Details:

—2025-01-19T08:25:32.553662Z ERR anomaly_detector[3182]: Failed to call method: org.chromium.ChromeFeaturesServiceInterface.IsFeatureEnabled: object_path= /org/chromium/ChromeFeaturesService: org.freedesktop.DBus.Error.InvalidArgs: Chrome can’t get state for ‘CrOSLateBootGravedigger’; feature_library will decide
2025-01-19T08:25:32.555131Z INFO anomaly_detector[3182]: Using gravedigger to read log files: no
2025-01-19T08:25:32.555624Z ERR anomaly_detector[3182]: Failed to call method: org.chromium.ChromeFeaturesServiceInterface.IsFeatureEnabled: object_path= /org/chromium/ChromeFeaturesService: org.freedesktop.DBus.Error.InvalidArgs: Chrome can’t get state for ‘CrOSLateBootGravedigger’; feature_library will decide
2025-01-19T08:25:32.555639Z INFO anomaly_detector[3182]: Using gravedigger to read log files: no
2025-01-19T08:25:32.837185Z INFO periodic_scheduler[1614]: cleanup_logs: job completed
2025-01-19T08:25:33.136525Z INFO periodic_scheduler[3062]: cros-machine-id-regen: running /usr/sbin/machine-id-regen --reason=periodic --minimum_age=21600
2025-01-19T08:25:33.159609Z INFO machine-id-regen[9038]: Not regenerating since we did so 315 seconds ago
2025-01-19T08:25:33.162947Z INFO periodic_scheduler[3062]: cros-machine-id-regen: job completed
2025-01-19T08:25:33.391026Z INFO periodic_scheduler[3281]: trim: running chromeos-trim
2025-01-19T08:25:33.483428Z INFO periodic_scheduler[3281]: trim: job completed
2025-01-19T08:26:24.513746Z NOTICE temp_logger[9150]: x86_pkg_temp:40C iwlwifi_1:36C pch_skylake:37C PL1:15.000W
2025-01-19T08:27:24.560465Z NOTICE temp_logger[9231]: x86_pkg_temp:38C iwlwifi_1:34C pch_skylake:35C PL1:15.000W
2025-01-19T08:27:52.709416Z INFO dlcservice[1416]: INFO dlcservice: [dlc_base.cc(1063)] Enabling DLC=sr-bt-dlc reserve.
2025-01-19T08:27:52.710348Z INFO dlcservice[1416]: INFO dlcservice: [dlc_base.cc(1042)] Changing DLC=sr-bt-dlc state to INSTALLING
2025-01-19T08:27:52.758458Z WARNING dlcservice[1416]: WARNING dlcservice: [dlc_base.cc(438)] Verification failed for image file: /var/cache/dlc/sr-bt-dlc/package/dlc_a/dlc.img. Expected: 63b74a943397b2fc6282e062afdd29798bcd94ce7b0d3dd20f120e5b4f4884c9 Found: 332A89585CD8FBE00D942AD0EF11BF62E1D0D5301092333A309EE214CD8EEB2E
2025-01-19T08:27:52.797880Z WARNING dlcservice[1416]: WARNING dlcservice: [dlc_base.cc(438)] Verification failed for image file: /var/cache/dlc/sr-bt-dlc/package/dlc_a/dlc.img. Expected: 63b74a943397b2fc6282e062afdd29798bcd94ce7b0d3dd20f120e5b4f4884c9 Found: 332A89585CD8FBE00D942AD0EF11BF62E1D0D5301092333A309EE214CD8EEB2E
2025-01-19T08:27:52.797967Z INFO dlcservice[1416]: INFO dlcservice: [dlc_service.cc(325)] Sending request to install DLC=sr-bt-dlc
2025-01-19T08:27:52.800457Z INFO cras_server[1407]: failed to install sr-bt-dlc: DLC not installed after install call
2025-01-19T08:27:52.801582Z ERR dlcservice[1416]: ERROR dlcservice: [dlc_service.cc(407)] GetDlc(
): Domain=dbus, Code=org.chromium.DlcServiceInterface.INVALID_DLC, Message=Passed unsupported DLC=nc-ap-dlc
2025-01-19T08:27:52.801597Z ERR dlcservice[1416]: ERROR dlcservice: [dlc_service.cc(223)] Requested to install unsupported DLC=nc-ap-dlc
2025-01-19T08:27:52.801606Z ERR dlcservice[1416]: ERROR dlcservice: [dlc_service.cc(213)] [CoreServicesAlert] Failed to install DLC=nc-ap-dlc
2025-01-19T08:27:52.801687Z INFO dlcservice[1416]: INFO dlcservice: [metrics.cc(69)] InstallResult metric sent:5
2025-01-19T08:27:52.801955Z INFO cras_server[1407]: failed to install nc-ap-dlc: D-Bus failure: Passed unsupported DLC=nc-ap-dlc
2025-01-19T08:27:52.802730Z ERR dlcservice[1416]: ERROR dlcservice: [dlc_service.cc(407)] GetDlc(
): Domain=dbus, Code=org.chromium.DlcServiceInterface.INVALID_DLC, Message=Passed unsupported DLC=nuance-dlc
2025-01-19T08:27:52.802745Z ERR dlcservice[1416]: ERROR dlcservice: [dlc_service.cc(223)] Requested to install unsupported DLC=nuance-dlc
2025-01-19T08:27:52.802754Z ERR dlcservice[1416]: ERROR dlcservice: [dlc_service.cc(213)] [CoreServicesAlert] Failed to install DLC=nuance-dlc
2025-01-19T08:27:52.802809Z INFO dlcservice[1416]: INFO dlcservice: [metrics.cc(69)] InstallResult metric sent:5
2025-01-19T08:27:52.802983Z INFO cras_server[1407]: failed to install nuance-dlc: D-Bus failure: Passed unsupported DLC=nuance-dlc
2025-01-19T08:27:52.803009Z INFO cras_server[1407]: retrying DLC installation in 480s
2025-01-19T08:27:53.644514Z ERR dlcservice[1416]: ERROR dlcservice: [dlc_service.cc(637)] HandleStatus(
): Domain=dlcservice, Code=failedInstallInUpdateEngine, Message=installer indicates failure.
2025-01-19T08:27:53.644601Z INFO dlcservice[1416]: INFO dlcservice: [dlc_base.cc(1042)] Changing DLC=sr-bt-dlc state to NOT_INSTALLED
2025-01-19T08:27:53.644991Z INFO dlcservice[1416]: INFO dlcservice: [dlc_base.cc(895)] Skipping delete for reserved DLC=sr-bt-dlc
2025-01-19T08:27:53.645244Z INFO dlcservice[1416]: INFO dlcservice: [metrics.cc(69)] InstallResult metric sent:4
2025-01-19T08:28:22.343808Z INFO vm_concierge[4638]: System timezone changed, updating VM timezones
2025-01-19T08:28:22.344144Z INFO vm_cicerone[4659]: System timezone changed, updating container timezones
2025-01-19T08:28:24.610491Z NOTICE temp_logger[9287]: x86_pkg_temp:36C iwlwifi_1:33C pch_skylake:33C PL1:15.000W
2025-01-19T08:29:24.666502Z NOTICE temp_logger[9354]: x86_pkg_temp:35C iwlwifi_1:33C pch_skylake:32C PL1:15.000W
2025-01-19T08:29:25.293146Z INFO dbus-daemon[574]: [system] Activating service name=‘org.chromium.MachineLearning’ requested by ‘:1.52’ (uid=1000 pid=1106 comm=“/opt/google/chrome/chrome --edge-touch-filtering -” label=“u:r:cros_browser:s0”) (using servicehelper)
2025-01-19T08:29:25.317812Z NOTICE ml-service[9359]: Pre-start ml-service task=mojo_service

Note: If you’ve lost your FydeOS subscription, please refer to this FAQ for assistance.


How did you install fydeos

By a flash drive.

You are running fydeos from a usb drive?

No sorry, i created a bootable fydeos using a usb flash drive and installed from that. Quick question, after i created the os and it shows done in Rufus, why can’t i eject my usb flash drive? I’ve tried to reformat it for several times but still after creating the OS it won’t show eject. I’ve tried to use 3 different usb flash drive and still getting same result. I’ve also tried to use balena etcher but on this one it won’t go through. I keep on getting errors during validation at around 95%.Is there a way i can reinstall fydeos using the same device running it?

If you are using windows, rufus is better than etcher. Because windows can’t read the partitions of fydeos, so there maybe some errors in windows. Don’t change anything about these partitions. I am using a go2 and fydeos works fine. As long as you don’t run it on a usb drive, it shouldn’t restart frequently.