MS Surface Go 3 - Fydeos keeps restarting my device

Support & help
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1

:pushpin:Question Description

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Please describe the problem you’ve encountered in detail:

  • Description: While watching a video in netfilx or youtube, my surface go 3 screen would just go black then a notification will show up saying that fydeos restarted the device.

:computer:System & Device Information

  • Hardware & System Configuration:

    • Processor:Intel(R) Pentium(R) CPU GOLD 6500Y @ 1.10GHz
    • Graphics Card Intel UHD Graphics 615
    • RAM: 8GB
    • FydeOS Version: 17.1 dedicated surface go version

  • Relevant System Logs:

    • Open the Chromium browser and enter /var/log/messages to retrieve logs.
    • Log Details:

—2025-01-19T08:25:32.553662Z ERR anomaly_detector[3182]: Failed to call method: org.chromium.ChromeFeaturesServiceInterface.IsFeatureEnabled: object_path= /org/chromium/ChromeFeaturesService: org.freedesktop.DBus.Error.InvalidArgs: Chrome can’t get state for ‘CrOSLateBootGravedigger’; feature_library will decide
2025-01-19T08:25:32.555131Z INFO anomaly_detector[3182]: Using gravedigger to read log files: no
2025-01-19T08:25:32.555624Z ERR anomaly_detector[3182]: Failed to call method: org.chromium.ChromeFeaturesServiceInterface.IsFeatureEnabled: object_path= /org/chromium/ChromeFeaturesService: org.freedesktop.DBus.Error.InvalidArgs: Chrome can’t get state for ‘CrOSLateBootGravedigger’; feature_library will decide
2025-01-19T08:25:32.555639Z INFO anomaly_detector[3182]: Using gravedigger to read log files: no
2025-01-19T08:25:32.837185Z INFO periodic_scheduler[1614]: cleanup_logs: job completed
2025-01-19T08:25:33.136525Z INFO periodic_scheduler[3062]: cros-machine-id-regen: running /usr/sbin/machine-id-regen --reason=periodic --minimum_age=21600
2025-01-19T08:25:33.159609Z INFO machine-id-regen[9038]: Not regenerating since we did so 315 seconds ago
2025-01-19T08:25:33.162947Z INFO periodic_scheduler[3062]: cros-machine-id-regen: job completed
2025-01-19T08:25:33.391026Z INFO periodic_scheduler[3281]: trim: running chromeos-trim
2025-01-19T08:25:33.483428Z INFO periodic_scheduler[3281]: trim: job completed
2025-01-19T08:26:24.513746Z NOTICE temp_logger[9150]: x86_pkg_temp:40C iwlwifi_1:36C pch_skylake:37C PL1:15.000W
2025-01-19T08:27:24.560465Z NOTICE temp_logger[9231]: x86_pkg_temp:38C iwlwifi_1:34C pch_skylake:35C PL1:15.000W
2025-01-19T08:27:52.709416Z INFO dlcservice[1416]: INFO dlcservice: [dlc_base.cc(1063)] Enabling DLC=sr-bt-dlc reserve.
2025-01-19T08:27:52.710348Z INFO dlcservice[1416]: INFO dlcservice: [dlc_base.cc(1042)] Changing DLC=sr-bt-dlc state to INSTALLING
2025-01-19T08:27:52.758458Z WARNING dlcservice[1416]: WARNING dlcservice: [dlc_base.cc(438)] Verification failed for image file: /var/cache/dlc/sr-bt-dlc/package/dlc_a/dlc.img. Expected: 63b74a943397b2fc6282e062afdd29798bcd94ce7b0d3dd20f120e5b4f4884c9 Found: 332A89585CD8FBE00D942AD0EF11BF62E1D0D5301092333A309EE214CD8EEB2E
2025-01-19T08:27:52.797880Z WARNING dlcservice[1416]: WARNING dlcservice: [dlc_base.cc(438)] Verification failed for image file: /var/cache/dlc/sr-bt-dlc/package/dlc_a/dlc.img. Expected: 63b74a943397b2fc6282e062afdd29798bcd94ce7b0d3dd20f120e5b4f4884c9 Found: 332A89585CD8FBE00D942AD0EF11BF62E1D0D5301092333A309EE214CD8EEB2E
2025-01-19T08:27:52.797967Z INFO dlcservice[1416]: INFO dlcservice: [dlc_service.cc(325)] Sending request to install DLC=sr-bt-dlc
2025-01-19T08:27:52.800457Z INFO cras_server[1407]: failed to install sr-bt-dlc: DLC not installed after install call
2025-01-19T08:27:52.801582Z ERR dlcservice[1416]: ERROR dlcservice: [dlc_service.cc(407)] GetDlc(
): Domain=dbus, Code=org.chromium.DlcServiceInterface.INVALID_DLC, Message=Passed unsupported DLC=nc-ap-dlc
2025-01-19T08:27:52.801597Z ERR dlcservice[1416]: ERROR dlcservice: [dlc_service.cc(223)] Requested to install unsupported DLC=nc-ap-dlc
2025-01-19T08:27:52.801606Z ERR dlcservice[1416]: ERROR dlcservice: [dlc_service.cc(213)] [CoreServicesAlert] Failed to install DLC=nc-ap-dlc
2025-01-19T08:27:52.801687Z INFO dlcservice[1416]: INFO dlcservice: [metrics.cc(69)] InstallResult metric sent:5
2025-01-19T08:27:52.801955Z INFO cras_server[1407]: failed to install nc-ap-dlc: D-Bus failure: Passed unsupported DLC=nc-ap-dlc
2025-01-19T08:27:52.802730Z ERR dlcservice[1416]: ERROR dlcservice: [dlc_service.cc(407)] GetDlc(
): Domain=dbus, Code=org.chromium.DlcServiceInterface.INVALID_DLC, Message=Passed unsupported DLC=nuance-dlc
2025-01-19T08:27:52.802745Z ERR dlcservice[1416]: ERROR dlcservice: [dlc_service.cc(223)] Requested to install unsupported DLC=nuance-dlc
2025-01-19T08:27:52.802754Z ERR dlcservice[1416]: ERROR dlcservice: [dlc_service.cc(213)] [CoreServicesAlert] Failed to install DLC=nuance-dlc
2025-01-19T08:27:52.802809Z INFO dlcservice[1416]: INFO dlcservice: [metrics.cc(69)] InstallResult metric sent:5
2025-01-19T08:27:52.802983Z INFO cras_server[1407]: failed to install nuance-dlc: D-Bus failure: Passed unsupported DLC=nuance-dlc
2025-01-19T08:27:52.803009Z INFO cras_server[1407]: retrying DLC installation in 480s
2025-01-19T08:27:53.644514Z ERR dlcservice[1416]: ERROR dlcservice: [dlc_service.cc(637)] HandleStatus(
): Domain=dlcservice, Code=failedInstallInUpdateEngine, Message=installer indicates failure.
2025-01-19T08:27:53.644601Z INFO dlcservice[1416]: INFO dlcservice: [dlc_base.cc(1042)] Changing DLC=sr-bt-dlc state to NOT_INSTALLED
2025-01-19T08:27:53.644991Z INFO dlcservice[1416]: INFO dlcservice: [dlc_base.cc(895)] Skipping delete for reserved DLC=sr-bt-dlc
2025-01-19T08:27:53.645244Z INFO dlcservice[1416]: INFO dlcservice: [metrics.cc(69)] InstallResult metric sent:4
2025-01-19T08:28:22.343808Z INFO vm_concierge[4638]: System timezone changed, updating VM timezones
2025-01-19T08:28:22.344144Z INFO vm_cicerone[4659]: System timezone changed, updating container timezones
2025-01-19T08:28:24.610491Z NOTICE temp_logger[9287]: x86_pkg_temp:36C iwlwifi_1:33C pch_skylake:33C PL1:15.000W
2025-01-19T08:29:24.666502Z NOTICE temp_logger[9354]: x86_pkg_temp:35C iwlwifi_1:33C pch_skylake:32C PL1:15.000W
2025-01-19T08:29:25.293146Z INFO dbus-daemon[574]: [system] Activating service name=‘org.chromium.MachineLearning’ requested by ‘:1.52’ (uid=1000 pid=1106 comm=“/opt/google/chrome/chrome --edge-touch-filtering -” label=“u:r:cros_browser:s0”) (using servicehelper)
2025-01-19T08:29:25.317812Z NOTICE ml-service[9359]: Pre-start ml-service task=mojo_service

Note: If you’ve lost your FydeOS subscription, please refer to this FAQ for assistance.

2

How did you install fydeos

3

By a flash drive.

4

You are running fydeos from a usb drive?

5

No sorry, i created a bootable fydeos using a usb flash drive and installed from that. Quick question, after i created the os and it shows done in Rufus, why can’t i eject my usb flash drive? I’ve tried to reformat it for several times but still after creating the OS it won’t show eject. I’ve tried to use 3 different usb flash drive and still getting same result. I’ve also tried to use balena etcher but on this one it won’t go through. I keep on getting errors during validation at around 95%.Is there a way i can reinstall fydeos using the same device running it?

6

If you are using windows, rufus is better than etcher. Because windows can’t read the partitions of fydeos, so there maybe some errors in windows. Don’t change anything about these partitions. I am using a go2 and fydeos works fine. As long as you don’t run it on a usb drive, it shouldn’t restart frequently.