Constant Unexpected Reboots

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:pushpin:Question Description

Have you searched the community for related issues?

  • Yes and didn’t find the exact problem

Please describe the problem you’ve encountered in detail:

  • Description: Computer keeps unexpectedly rebooting when hibernating / sleeping. When goes to sleep in tablet mode, it doen’t wake up unless the keyboard is connected again.

:computer:System & Device Information

  • Hardware & System Configuration: Surface Go - 1 - FydeOS for You (Surface GO), v19.0, Active subscription

    • Processor:Intel(R) Pentium(R) CPU 4415Y @ 1.60GHz (4 threads, 1.60GHz)
    • Graphics Card(Please specify if there’s a discrete graphics card): Intel® HD Graphics 615
    • RAM: 8GB
    • FydeOS Version:

  • Relevant System Logs:

    • Open the Chromium browser and enter /var/log/messages to retrieve logs.
    • Log Details:
    • 2025-02-13T11:24:32.510366Z ERR patchpaneld[1470]: ERROR patchpaneld: [rtnl_handler.cc(371)] sequence 61 (Add IPv4 Neighbor: NeighborStatus state 16 flags 0 type 0) received error 2 (No such file or directory)
      2025-02-13T11:24:32.549802Z INFO permission_broker[1329]: ProcessPath(/dev/bus/usb/001/002)
      2025-02-13T11:24:32.926220Z INFO permission_broker[1329]: Running on chromebox form-factor, falling back to legacy logic
      2025-02-13T11:24:32.931753Z INFO permission_broker[1329]: Found claimed interface with driver: btusb
      2025-02-13T11:24:32.934977Z INFO permission_broker[1329]: Found claimed interface with driver: btusb
      2025-02-13T11:24:32.936021Z WARNING permission_broker[1329]: Denying fixed USB device with driver.
      2025-02-13T11:24:32.936302Z INFO permission_broker[1329]: AllowConformingUsbDeviceRule: DENY
      2025-02-13T11:24:32.936319Z INFO permission_broker[1329]: Verdict for /dev/bus/usb/001/002: DENY
      2025-02-13T11:24:34.255407Z INFO session_manager[1114]: INFO session_manager: [android_oci_wrapper.cc(181)] Container PID: 4118
      2025-02-13T11:24:34.255438Z INFO session_manager[1114]: INFO session_manager: [session_manager_impl.cc(2088)] Started Android container with PID 4118
      2025-02-13T11:24:34.256155Z INFO session_manager[1114]: INFO session_manager: [browser_job.cc(325)] Terminating browser process 1143 with signal 15: exiting cleanly
      2025-02-13T11:24:34.256170Z INFO session_manager[1114]: INFO session_manager: [system_utils_impl.cc(131)] Sending signal 15 to PID 1143 as UID 1000
      2025-02-13T11:24:34.256274Z INFO session_manager[1114]: INFO session_manager: [android_oci_wrapper.cc(74)] Forcefully shutting down container 4118
      2025-02-13T11:24:34.282167Z INFO session_manager[1114]: INFO session_manager: [session_manager_service.cc(677)] Waiting up to 3 seconds for browser process group to exit
      2025-02-13T11:24:34.323671Z NOTICE dbus-daemon[614]: [system] Rejected send message, 1 matched rules; type=“method_call”, sender=“:1.51” (uid=1000 pid=1143 comm=“/opt/google/chrome/chrome --edge-touch-filtering -” label=“u:r:cros_browser:s0”) interface=“com.ubuntu.Upstart0_6.Job” member=“Stop” error name=“(unset)” requested_reply=“0” destination=“com.ubuntu.Upstart” (uid=0 pid=1 comm="/sbin/init " label=“u:r:cros_init:s0”)
      2025-02-13T11:24:34.332901Z INFO mojo_service_manager[736]: Disconnected from u:r:cros_browser:s0, 1000(chronos)
      2025-02-13T11:24:34.349870Z INFO iioservice[766]: INFO iioservice: [sensor_device_impl.cc(581)] (2) OnSensorDeviceDisconnect(): SensorDevice disconnected. ReceiverId: 0
      2025-02-13T11:24:34.349982Z ERR iioservice[766]: ERROR iioservice: [samples_handler_base.cc(77)] (3) OnSamplesObserverDisconnect(): SamplesObserver disconnected. ReceiverId: 0
      2025-02-13T11:24:34.350013Z INFO iioservice[766]: INFO iioservice: [sensor_service_impl.cc(426)] (2) OnSensorServiceDisconnect(): SensorDevice disconnected. ReceiverId: 1
      2025-02-13T11:24:34.350122Z ERR iioservice[766]: ERROR iioservice: [samples_handler_base.cc(180)] (3) RemoveClientOnThread(): Failed to RemoveClient: Client not found
      2025-02-13T11:24:34.360639Z WARNING missived[3343]: Service became unavailable
      2025-02-13T11:24:34.396129Z INFO bluetoothd[770]: Adv Monitor app :1.51 disconnected from D-Bus
      2025-02-13T11:24:34.424522Z INFO session_manager[1114]: INFO session_manager: [android_oci_wrapper.cc(275)] Cleaning up container 4118
      2025-02-13T11:24:34.439646Z INFO session_manager[1114]: INFO session_manager: [session_manager_impl.cc(2184)] Android container with PID 4118 stopped
      2025-02-13T11:24:34.439669Z INFO session_manager[1114]: INFO session_manager: [upstart_signal_emitter.cc(51)] Emitting stop-arc-instance Upstart signal
      2025-02-13T11:24:34.477932Z ERR patchpaneld[1470]: ERROR patchpaneld: [arc_service.cc(637)] ArcService was not running
      2025-02-13T11:24:34.483666Z INFO session_manager[1114]: INFO session_manager: [session_manager_impl.cc(550)] Emitting D-Bus signal SessionStateChanged: stopped
      2025-02-13T11:24:34.483744Z INFO session_manager[1114]: INFO session_manager: [session_manager_service.cc(662)] SessionManagerService quitting run loop
      2025-02-13T11:24:34.484849Z INFO session_manager[1114]: INFO session_manager: [device_identifier_generator.cc(143)] Re-enrollment key missing!
      2025-02-13T11:24:34.484877Z INFO session_manager[1114]: INFO session_manager: [device_identifier_generator.cc(144)] Stable device secret missing!
      2025-02-13T11:24:34.484889Z INFO session_manager[1114]: INFO session_manager: [device_identifier_generator.cc(146)] Machine serial number missing!
      2025-02-13T11:24:34.484905Z WARNING session_manager[1114]: WARNING session_manager: [device_identifier_generator.cc(263)] No device identifiers available, no state keys generated
      2025-02-13T11:24:34.485015Z ERR session_manager[1114]: ERROR session_manager: [device_identifier_generator.cc(323)] No stable device secret available.
      2025-02-13T11:24:34.485042Z ERR session_manager[1114]: ERROR session_manager: [dbus_util.cc(13)] CreateError(…): Domain=dbus, Code=org.chromium.SessionManagerInterface.InitMachineInfoFail, Message=Missing parameters.
      2025-02-13T11:24:34.485284Z ERR session_manager[1114]: ERROR session_manager: [session_manager_impl.cc(1660)] Error getting Android container pid.
      2025-02-13T11:24:34.485285Z WARNING dlcservice[1464]: WARNING dlcservice: [bus.cc(653)] Bus::SendWithReplyAndBlock took 8067ms to process message: type=method_call, path=/org/chromium/SessionManager, interface=org.chromium.SessionManagerInterface, member=RetrievePrimarySession
      2025-02-13T11:24:34.485304Z ERR session_manager[1114]: ERROR session_manager: [dbus_util.cc(13)] CreateError(…): Domain=dbus, Code=org.chromium.SessionManagerInterface.ContainerShutdownFail, Message=Error getting Android container pid.
      2025-02-13T11:24:34.485332Z ERR dlcservice[1464]: ERROR dlcservice: [utils.cc(312)] Primary session is not available.
      2025-02-13T11:24:34.485527Z INFO session_manager[1114]: INFO session_manager: [session_manager_service.cc(279)] SessionManagerService exiting
      2025-02-13T11:24:34.486266Z WARNING usb_bouncer[2377]: Bus::SendWithReplyAndBlock took 5627ms to process message: type=method_call, path=/org/chromium/SessionManager, interface=org.chromium.SessionManagerInterface, member=RetrievePrimarySession
      2025-02-13T11:24:34.486280Z WARNING secanomalyd[1370]: Bus::SendWithReplyAndBlock took 8472ms to process message: type=method_call, path=/org/chromium/SessionManager, interface=org.chromium.SessionManagerInterface, member=RetrieveActiveSessions
      2025-02-13T11:24:34.486334Z ERR usb_bouncer[2377]: No active user session.
      2025-02-13T11:24:34.486501Z WARNING usb_bouncer[2658]: Bus::SendWithReplyAndBlock took 4940ms to process message: type=method_call, path=/org/chromium/SessionManager, interface=org.chromium.SessionManagerInterface, member=RetrievePrimarySession
      2025-02-13T11:24:34.486579Z ERR usb_bouncer[2658]: No active user session.
      2025-02-13T11:24:34.487027Z WARNING usb_bouncer[2378]: Bus::SendWithReplyAndBlock took 5614ms to process message: type=method_call, path=/org/chromium/SessionManager, interface=org.chromium.SessionManagerInterface, member=RetrievePrimarySession
      2025-02-13T11:24:34.487100Z ERR usb_bouncer[2378]: No active user session.
      2025-02-13T11:24:34.487356Z WARNING usb_bouncer[2629]: Bus::SendWithReplyAndBlock took 4991ms to process message: type=method_call, path=/org/chromium/SessionManager, interface=org.chromium.SessionManagerInterface, member=RetrievePrimarySession
      2025-02-13T11:24:34.487534Z ERR usb_bouncer[2629]: No active user session.
      2025-02-13T11:24:34.487660Z WARNING u2fd[3281]: WARNING u2fd: [bus.cc(653)] Bus::SendWithReplyAndBlock took 3016ms to process message: type=method_call, path=/org/chromium/SessionManager, interface=org.chromium.SessionManagerInterface, member=RetrievePrimarySession
      2025-02-13T11:24:34.489657Z ERR secanomalyd[1370]: Failed to call method: org.chromium.SessionManagerInterface.RetrieveActiveSessions: object_path= /org/chromium/SessionManager: org.freedesktop.DBus.Error.ServiceUnknown: The name org.chromium.SessionManager was not provided by any .service files
      2025-02-13T11:24:34.489765Z ERR secanomalyd[1370]: CallMethodAndBlockWithTimeout(…): Domain=dbus, Code=org.freedesktop.DBus.Error.ServiceUnknown, Message=Error calling D-Bus method: org.chromium.SessionManagerInterface.RetrieveActiveSessions: The name org.chromium.SessionManager was not provided by any .service files
      2025-02-13T11:24:34.489790Z ERR secanomalyd[1370]: Error making D-Bus proxy call to interface ‘/org/chromium/SessionManager’: Error calling D-Bus method: org.chromium.SessionManagerInterface.RetrieveActiveSessions: The name org.chromium.SessionManager was not provided by any .service files
      2025-02-13T11:24:34.491036Z INFO dlcservice[1464]: INFO dlcservice: [dlc_service.cc(194)] Installer service available=1
      2025-02-13T11:24:34.493146Z INFO u2fd[3281]: INFO u2fd: [u2f_daemon.cc(466)] Requested Mode: Policy[unset], force_u2f[0], force_g2f[0]
      2025-02-13T11:24:34.493173Z INFO u2fd[3281]: INFO u2fd: [u2f_daemon.cc(480)] Mode: Disabled (not supported)
      2025-02-13T11:24:34.494733Z ERR usb_bouncer[2378]: Failed to call method: org.chromium.SessionManagerInterface.IsScreenLocked: object_path= /org/chromium/SessionManager: org.freedesktop.DBus.Error.ServiceUnknown: The name org.chromium.SessionManager was not provided by any .service files
      2025-02-13T11:24:34.494774Z ERR usb_bouncer[2378]: CallMethodAndBlockWithTimeout(…): Domain=dbus, Code=org.freedesktop.DBus.Error.ServiceUnknown, Message=Error calling D-Bus method: org.chromium.SessionManagerInterface.IsScreenLocked: The name org.chromium.SessionManager was not provided by any .service files
      2025-02-13T11:24:34.494799Z ERR usb_bouncer[2378]: Failed to get lockscreen state.
      2025-02-13T11:24:34.495204Z ERR usb_bouncer[2377]: Failed to call method: org.chromium.SessionManagerInterface.IsScreenLocked: object_path= /org/chromium/SessionManager: org.freedesktop.DBus.Error.ServiceUnknown: The name org.chromium.SessionManager was not provided by any .service files
      2025-02-13T11:24:34.495240Z ERR usb_bouncer[2377]: CallMethodAndBlockWithTimeout(…): Domain=dbus, Code=org.freedesktop.DBus.Error.ServiceUnknown, Message=Error calling D-Bus method: org.chromium.SessionManagerInterface.IsScreenLocked: The name org.chromium.SessionManager was not provided by any .service files
      2025-02-13T11:24:34.495259Z ERR usb_bouncer[2377]: Failed to get lockscreen state.
      2025-02-13T11:24:34.495890Z ERR usb_bouncer[2658]: Failed to call method: org.chromium.SessionManagerInterface.IsScreenLocked: object_path= /org/chromium/SessionManager: org.freedesktop.DBus.Error.ServiceUnknown: The name org.chromium.SessionManager was not provided by any .service files
      2025-02-13T11:24:34.495934Z ERR usb_bouncer[2658]: CallMethodAndBlockWithTimeout(…): Domain=dbus, Code=org.freedesktop.DBus.Error.ServiceUnknown, Message=Error calling D-Bus method: org.chromium.SessionManagerInterface.IsScreenLocked: The name org.chromium.SessionManager was not provided by any .service files
      2025-02-13T11:24:34.495953Z ERR usb_bouncer[2658]: Failed to get lockscreen state.
      2025-02-13T11:24:34.497736Z ERR usb_bouncer[2629]: Failed to call method: org.chromium.SessionManagerInterface.IsScreenLocked: object_path= /org/chromium/SessionManager: org.freedesktop.DBus.Error.ServiceUnknown: The name org.chromium.SessionManager was not provided by any .service files
      2025-02-13T11:24:34.497783Z ERR usb_bouncer[2629]: CallMethodAndBlockWithTimeout(…): Domain=dbus, Code=org.freedesktop.DBus.Error.ServiceUnknown, Message=Error calling D-Bus method: org.chromium.SessionManagerInterface.IsScreenLocked: The name org.chromium.SessionManager was not provided by any .service files
      2025-02-13T11:24:34.497804Z ERR usb_bouncer[2629]: Failed to get lockscreen state.
      2025-02-13T11:24:34.501167Z ERR usb_bouncer[2658]: Failed to call method: org.chromium.SessionManagerInterface.IsGuestSessionActive: object_path= /org/chromium/SessionManager: org.freedesktop.DBus.Error.ServiceUnknown: The name org.chromium.SessionManager was not provided by any .service files
      2025-02-13T11:24:34.501206Z ERR usb_bouncer[2658]: CallMethodAndBlockWithTimeout(…): Domain=dbus, Code=org.freedesktop.DBus.Error.ServiceUnknown, Message=Error calling D-Bus method: org.chromium.SessionManagerInterface.IsGuestSessionActive: The name org.chromium.SessionManager was not provided by any .service files
      2025-02-13T11:24:34.502273Z ERR usb_bouncer[2378]: Failed to call method: org.chromium.SessionManagerInterface.IsGuestSessionActive: object_path= /org/chromium/SessionManager: org.freedesktop.DBus.Error.ServiceUnknown: The name org.chromium.SessionManager was not provided by any .service files
      2025-02-13T11:24:34.502312Z ERR usb_bouncer[2378]: CallMethodAndBlockWithTimeout(…): Domain=dbus, Code=org.freedesktop.DBus.Error.ServiceUnknown, Message=Error calling D-Bus method: org.chromium.SessionManagerInterface.IsGuestSessionActive: The name org.chromium.SessionManager was not provided by any .service files
      2025-02-13T11:24:34.503387Z ERR usb_bouncer[2377]: Failed to call method: org.chromium.SessionManagerInterface.IsGuestSessionActive: object_path= /org/chromium/SessionManager: org.freedesktop.DBus.Error.ServiceUnknown: The name org.chromium.SessionManager was not provided by any .service files
      2025-02-13T11:24:34.503430Z ERR usb_bouncer[2377]: CallMethodAndBlockWithTimeout(…): Domain=dbus, Code=org.freedesktop.DBus.Error.ServiceUnknown, Message=Error calling D-Bus method: org.chromium.SessionManagerInterface.IsGuestSessionActive: The name org.chromium.SessionManager was not provided by any .service files
      2025-02-13T11:24:34.503725Z ERR usb_bouncer[2629]: Failed to call method: org.chromium.SessionManagerInterface.IsGuestSessionActive: object_path= /org/chromium/SessionManager: org.freedesktop.DBus.Error.ServiceUnknown: The name org.chromium.SessionManager was not provided by any .service files
      2025-02-13T11:24:34.503780Z ERR usb_bouncer[2629]: CallMethodAndBlockWithTimeout(…): Domain=dbus, Code=org.freedesktop.DBus.Error.ServiceUnknown, Message=Error calling D-Bus method: org.chromium.SessionManagerInterface.IsGuestSessionActive: The name org.chromium.SessionManager was not provided by any .service files
      2025-02-13T11:24:34.505705Z ERR usb_bouncer[2658]: Failed to call method: org.chromium.SessionManagerInterface.IsScreenLocked: object_path= /org/chromium/SessionManager: org.freedesktop.DBus.Error.ServiceUnknown: The name org.chromium.SessionManager was not provided by any .service files
      2025-02-13T11:24:34.505745Z ERR usb_bouncer[2658]: CallMethodAndBlockWithTimeout(…): Domain=dbus, Code=org.freedesktop.DBus.Error.ServiceUnknown, Message=Error calling D-Bus method: org.chromium.SessionManagerInterface.IsScreenLocked: The name org.chromium.SessionManager was not provided by any .service files
      2025-02-13T11:24:34.505771Z ERR usb_bouncer[2658]: Failed to get lockscreen state.
      2025-02-13T11:24:34.518371Z INFO usb_bouncer[2658]: Events at exceeded timer. Triggering a flush.: No such file or directory (2)
      2025-02-13T11:24:34.523010Z ERR usb_bouncer[2378]: Failed to call method: org.chromium.SessionManagerInterface.IsScreenLocked: object_path= /org/chromium/SessionManager: org.freedesktop.DBus.Error.ServiceUnknown: The name org.chromium.SessionManager was not provided by any .service files
      2025-02-13T11:24:34.523052Z ERR usb_bouncer[2378]: CallMethodAndBlockWithTimeout(…): Domain=dbus, Code=org.freedesktop.DBus.Error.ServiceUnknown, Message=Error calling D-Bus method: org.chromium.SessionManagerInterface.IsScreenLocked: The name org.chromium.SessionManager was not provided by any .service files
      2025-02-13T11:24:34.523083Z ERR usb_bouncer[2378]: Failed to get lockscreen state.
      2025-02-13T11:24:34.530455Z ERR secanomalyd[1370]: opendir(/proc/1114) failed: No such file or directory (2)
      2025-02-13T11:24:34.530654Z ERR secanomalyd[1370]: opendir(/proc/1146) failed: No such file or directory (2)
      2025-02-13T11:24:34.530679Z ERR secanomalyd[1370]: opendir(/proc/1148) failed: No such file or directory (2)
      2025-02-13T11:24:34.536201Z INFO usb_bouncer[2378]: Events at exceeded timer. Triggering a flush.: No such file or directory (2)
      2025-02-13T11:24:34.538781Z ERR secanomalyd[1370]: opendir(/proc/2658) failed: No such file or directory (2)
      2025-02-13T11:24:34.543124Z ERR usb_bouncer[2377]: Failed to call method: org.chromium.SessionManagerInterface.IsScreenLocked: object_path= /org/chromium/SessionManager: org.freedesktop.DBus.Error.ServiceUnknown: The name org.chromium.SessionManager was not provided by any .service files
      2025-02-13T11:24:34.543327Z ERR usb_bouncer[2377]: CallMethodAndBlockWithTimeout(…): Domain=dbus, Code=org.freedesktop.DBus.Error.ServiceUnknown, Message=Error calling D-Bus method: org.chromium.SessionManagerInterface.IsScreenLocked: The name org.chromium.SessionManager was not provided by any .service files
      2025-02-13T11:24:34.543395Z ERR usb_bouncer[2377]: Failed to get lockscreen state.
      2025-02-13T11:24:34.553743Z INFO usb_bouncer[2377]: Events at exceeded timer. Triggering a flush.: No such file or directory (2)
      2025-02-13T11:24:34.559671Z ERR usb_bouncer[2629]: Failed to call method: org.chromium.SessionManagerInterface.IsScreenLocked: object_path= /org/chromium/SessionManager: org.freedesktop.DBus.Error.ServiceUnknown: The name org.chromium.SessionManager was not provided by any .service files
      2025-02-13T11:24:34.559700Z ERR usb_bouncer[2629]: CallMethodAndBlockWithTimeout(…): Domain=dbus, Code=org.freedesktop.DBus.Error.ServiceUnknown, Message=Error calling D-Bus method: org.chromium.SessionManagerInterface.IsScreenLocked: The name org.chromium.SessionManager was not provided by any .service files
      2025-02-13T11:24:34.559718Z ERR usb_bouncer[2629]: Failed to get lockscreen state.
      2025-02-13T11:24:34.571241Z INFO usb_bouncer[2629]: Events at exceeded timer. Triggering a flush.: No such file or directory (2)
      2025-02-13T11:24:35.404831Z NOTICE pre-shutdown[4155]: Shutting down for halt: state-transition
      2025-02-13T11:24:35.428210Z WARNING minijail0[876]: libminijail[876]: child process 879 received signal 15
      2025-02-13T11:24:35.438087Z INFO mojo_service_manager[736]: Disconnected from u:r:cros_powerd:s0, 228(power)
      2025-02-13T11:24:35.438840Z INFO iioservice[766]: INFO iioservice: [sensor_service_impl.cc(426)] (2) OnSensorServiceDisconnect(): SensorDevice disconnected. ReceiverId: 0
      2025-02-13T11:24:35.441553Z WARNING trunksd[788]: PowerManager service lost.

Note: If you’ve lost your FydeOS subscription, please refer to this FAQ for assistance.

2

If you need the complete log is here

3

Use hardware tuner to disable hibernation.

4

Hi, can you please tell me how to do it?. I’ve searched in system settings for hibernation, but I didn’t find any hibernation option…
Do I have to install a new app?

Thank you in advance!

------Edit:-----
Nevermind… I found how to access:

however, it works the same… I’ve just had my first unexpected reboot.

New log>>>>

5

Then you can only turn off sleep in the settings. Just set to turn off screen.

6

But this will impact the battery, no???

I’m sorry, I’m just too new to ChromeOS and my whole life I’ve had windows…

7

Actually fydeos always can’t sleep on surface devices. So it behaves just like before.

8

Understood. Thanks for your support!!
Do you know if there will be another iteration on this particular topic??

It would be great on this matter if the deep sleep works as intended!

9

It’s not supported in Linux.