Surface 4 won't recognize the bootable drive USB

Support & help
1

:pushpin:Question Description

Hi there, I’m trying to install FydeOs on a Microsoft Surface 4 but what ever I try, it won’t boot or recognize the USB flash drive installer. Windows logo just stay there indefinitely without nothing happen.

What I’ve tried so far:
-Tried different usb drive (Fat32, ExFat) also tried rufus and balena tool just to make sure.
-Did disable the Secureboot in th UEFI
-Did change boot order (usb first, tried also unchecked all others)
-Also tested and was able to successfully install Chome OS flex and Windows, it’s really just FydeOS image that wont boot.

Can you folks help please, I’m desperate :confused:

Thank you for your time and support,

:computer:System & Device Information

  • Hardware & System Configuration: Microsoft Surface 4 (Model:1958)
    • Processor: AMD Ryzen 5
    • Graphics Card: no discrete GPU
    • RAM: 8 GB
    • FydeOS Version: [FydeOS_for_You_Surface_Pro_4_v19.0-SP1-io]
2

surface pro with amd ryzen 4? are you sure?

1 Like
3

My mistake, Ryzen 5***

4

Surface pro 4 are with intel chips not amd chips.

5

https://www.amazon.ca/Microsoft-Surface-Laptop-Touchscreen-Platinum/dp/B08YWX4W7G?th=1

6

Dude, it’s not a surface pro 4! Surface laptop is totally different with surface pro.

7

OK, it’s a Surface 4, precisely, my mistake. Specs and model number are all accurate in the post. Now, that would be very nice to talk about solution or workarounds, I would appreciate a proposition please.

8

For surface devices, you need fydeos for you. No for you version for this device. I suggest you to stick to windows.