Subscription cannot recover after upgrading to v20

Support & help
1

:pushpin:Question Description

Have you searched the community for related issues?

  • No similar issues found.

Please describe the problem you’ve encountered in detail:

  • Description:

After upgrading to v20, my subscription isn’t recognized. I was on a local account when I subscribed. I tried using my subscription email to login to my device

:computer:System & Device Information

I don’t see a way to send a private message to support to provide my payment receipt and device ID. Please let me know your email address and I can send that to you.