Question Description
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Please describe the problem you’ve encountered in detail:
- Description: Hi Everyone,
I am having issues with video playback on all apps I download from the app Store. My main 2 apps are Plex and prime. On plex the video refuses to go past 0:00. On prime it refuses to open up any videos. I have disabled hardware acceleration and decoding in chrome. I have also enabled widevine. Neither fix has worked and I’m looking for some guidance. Thank you in advance
System & Device Information
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Hardware & System Configuration:
- Processor: Intel I7 6-Core 12 Thread
- Graphics Card(Please specify if there’s a discrete graphics card): Integrated GPU
- RAM: 16GB
- FydeOS Version:V2 1ST.0
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Relevant System Logs:
- Open the Chromium browser and enter
/var/log/messagesto retrieve logs. - Log Details:
- Open the Chromium browser and enter
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