No Video Playback

:pushpin:Question Description

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Please describe the problem you’ve encountered in detail:

  • Description: Hi Everyone,
    I am having issues with video playback on all apps I download from the app Store. My main 2 apps are Plex and prime. On plex the video refuses to go past 0:00. On prime it refuses to open up any videos. I have disabled hardware acceleration and decoding in chrome. I have also enabled widevine. Neither fix has worked and I’m looking for some guidance. Thank you in advance

:computer:System & Device Information

  • Hardware & System Configuration:

    • Processor: Intel I7 6-Core 12 Thread
    • Graphics Card(Please specify if there’s a discrete graphics card): Integrated GPU
    • RAM: 16GB
    • FydeOS Version:V2 1ST.0
  • Relevant System Logs:

    • Open the Chromium browser and enter /var/log/messages to retrieve logs.
    • Log Details:

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