Fyde OS 18 stuck on black screen. [RESOLVED]

Support & help
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:pushpin:Question Description

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Please describe the problem you’ve encountered in detail:

  • Description: Incapability to download Fyde OS 18 on a laptop I’ve verified to be 2019 or greater. Upon booting the flash drive in UEFI mode, it gives me a black screen, not even showing the splash screen. Booting into BIOS mode gives the “Wrong EFI Signature” error. 2 Flash drives have been tested, 1 of them a 16GB GPT partitioned version and the other an MBR 128GB. Drives were written with Rufus 4.4

:computer:System & Device Information

  • Hardware & System Configuration: HP Laptop Model 14-cf2111wm, Win 11 on 64gb eRRC.

    • Processor: Intel® Celeron® N4120 (1.1 GHz base frequency, up to 2.6 GHz burst frequency, 4 MB L2 cache, 4 cores) [GEMINI LAKE REFRESH]
    • Graphics Card: * Intel® UHD Graphics 600, Integrated
    • RAM: 8GB (Replaced from Stock 4G)
    • FydeOS Version: 18, Iris (Not installed)

  • Relevant System Logs:

    • Open the Chromium browser and enter /var/log/messages to retrieve logs.
    • Log Details: Incapable of presenting logs due to it being an installation error.

Note: If you’ve lost your FydeOS subscription, please refer to this FAQ for assistance.

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Update, Resolved via downgrade to Fyde 17. Fyde 18 appears to be incompatable with my laptop model. If possible, would love a fix for this device in specific, “HP Laptop Model 14-cf2111wm”

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How do you Downgrade? I can’t find the FydeOS 17 download link

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