Temporary Fix for Surface Wi-Fi Issues in v19

Support & help
1

Recently, we’ve received reports from users experiencing issues where Surface devices display a “password incorrect” error when attempting to connect to Wi-Fi. After investigation, our technical team has identified that the issue is related to the Wi-Fi encryption method. We are actively working on a permanent fix.

Temporary Workaround

If you’re encountering Wi-Fi connection difficulties on your Surface device, please follow these steps:

  1. Log in to your router’s management interface.

  2. Locate the wireless security settings option.

  3. Change the encryption method from WPA2 or WPA3 to WPA/WPA2 mixed mode.

  4. Save the changes and try reconnecting your Surface device.

We appreciate your patience as we work to resolve this issue.

2
3

This sadly didn’t work for me.
Is there a way to release the download link of an older version that still works?

Btw, the same bug exists in Chrome OS Flex for a long time with no reaction from Google. Very glad that you are working on fixing this. Trying together to keep older devices out of the landfill.

2 Likes
4

Same here on SP6 and would appreciate link to older version.

1 Like